Security regulation

Security regulation

FOOD AND BEVERAGE

Please beware that Vietnamese food is strange for you. The different between Vietnamese food and Western is the spices. While Western people puts mostly dry spices to their food but Vietnamese uses mostly fresh. Someone misunderstood about this and blamed for cleaning when they get sick caused by food. Please make sure that you can eat seafood and other as chicken, beef or pork meat. If you have any request as above, you need to registered with us immediately at least 1 day before departure date.

 

LIFE-JACKET

You are not required to wear it all the time. We only require when you are on tender or on the kayaking boat. Please make sure that your lifejacket is in good condition as floating standard, lockers, fit in your body… you can request tour guide to change another how to be the most comfortable. Because of tightly policies from Halong bay management, we required you to wear life jacket following introductions of tour guide. We will not responsible for any penalties caused by you in wearing lifejacket.

SAFETY EQUIPMENT

Inside every cabin, we supplied all the basic safety equipment inside cabin such as lifejackets, hammer, flashlight. Our staff check and test all of it everyday to make sure it is working properly. In case of emergency, you need to use it under instructions of cruise manager or captain. Please request cruise manager if it is unavailable in your room.

FIRE AND EXPLOSION

Because we are operating on the sea so we have to comply very tightly regulations of fire. We do not allow guests embark with the combustibles as fuel, tapers… We might cancel tour of the man whose are witting to bring it on the boat without permission. Burning is absolutely forbidden at any kinds. Firecracker or fireworks are also forbidden following Vietnam Government Law. In case of fire or explosion, you need to do everything following instructions from Captain or Cruise Manager. They always have the best consults to keep your safe.

FACILITIES ON THE BOAT

Facilities in the room are listed as publishing on the internet. You can also see it in our room information. After guest check out, our housekeeping staff will check everything in the room. Guest have to aim for any damages caused by them as broken, indelibly stains, loosing…. We will inform all of problems to the guest  immediately.

TAXES AND SERVICE CHARGE

Normally, it is included in the room rate. Taxes mean VAT (10%). However, we do not recommend guest bring them selves drink as wine, juices… or food because of origin and safety. We will charge 10% value of it basing on cruise’s price list if you want we serve your items on board.

PETS

Pets are not welcomed to embark the boat.

SWIMMING AND KAYAKING

Swimming and kayaking must be do under permission of captain or cruise manager basing on conditions of weather. Before doing it, tour guide will give you all information of accessing areas, dangerous areas…. You have to do follow his instruction.

THANK YOU TAKING TIME TO READ, ENJOY YOUR PLEASANT TRIP WITH US!!!!

HALONG GALAXY CRUISES MANAGEMENT

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