Terms and conditions

Terms and conditions

Thank you very much for using our service. Please read the following information to completing your booking.

1. PAYMENT & DEPOSIT TERMS

Payment of the booking can be made as following method:

1.1. By cash:

This payment method must be done at Halong Galaxy Cruise office with information as below:

HALONG GALAXY CRUISES HEAD OFFICE

ADD: 1st floor, No A4, Lane 8, Ly Nam De str, Hang Ma ward, Hoan Kiem Dist, Hanoi City, Viet Nam

Reservation:  +84.4.39262318

For Agent: +84 979 961 807

Customer support: +84 988 189 601

Fax: +84.4.39262521

Email: info@halonggalaxycruise.com

Web: www.halonggalaxycruise.com

1.2. Credit card

If you pay by credit card, 3%  bank fees will be charged basing on total of value. We accept VISA & MASTER card.

If payment is made online, please supply copy of two sides of your credit card and photo of your valid passport.

1.3. Bank transfer: ( All bank charge must be paid by customers)

IN VIETNAM:

Account Name: Cong ty TNHH Du Lich Minh Hiep

Account Number:

in Vietnam Dong: 00 11 00 399 8355

in US Dollar: 00 11 37 400 3477

Bank: Bank for Foreign Trade of Vietnam  (Vietcombank)

Bank Address: 198 Tran Quang Khai str, Hanoi, Vietnam

Swift Code: BFTV VNVX 001

1.4. Western Union

Registering information at WESTERN UNION office is as below:

– Receiver: Nguyen Lan Huong (Ms.)

– ID card number: 101026403

– Mobile: +84 988 189 601

– Address:1st floor, No A4, Lane 8, Ly Nam De str, Hang Ma ward, Hoan Kiem Dist, Hanoi City, Viet Nam

After taking the money order and paying, you will receive a bill with MTCN (Money Transfer Control Number) with 10 digits,please inform us the full name, country of sender, the amount and the MTCN through email to info@halonggalaxycruise.com

1.5. PayPal

Once we agree to do the payment, booking invoice will be sent to guest’s email (supplied by guest). Guest pays for booking by

clicking to the Invoice link in the email (sent by us) and fill his credit card information and submit to finish the payment.

1.6. Deposit

We require minimum 30% to 50% deposit for every booking, the balance will be paid upon arrival.   

2. CANCELLATION

2.1. Cancellations only become effective once our sales office receives notification of cancellation IN WRITING to our email: info@halonggalaxycruise.

2.2. Cancellation policies:

2.2.1. For individual guests or group of guests with number of person lower than 10:

  • If cancelled up to 7 days before date of arrival, no fee will be charged
  • If cancelled up to 3 days before date of arrival, 50 percent of total will be charged
  • Later or No – Show (not arrival), the total of reservation will be full charged

2.2.2: For group of guest with number of person larger than 10:

  • If cancelled up to 10 days before date of arrival, no fee will be charged
  • If cancelled up to 5 days before date of arrival, 50 percent of total will be charged
  • Later or No – Show, the total of reservation will be full charged

2.2.3: For group of guest who charters the boat

  • If cancelled up to 30 days before date of arrival, no fee will be charged
  • If cancelled up to 15 days before date of arrival, 50 percent of total will be charged
  • Later or No – Show, the total of reservation will be full charged

2.2.4: For Travel Agent

Cancellation is applied following the conditions in the contract and agreement what signed before.

The above penalties apply when the entire booking is cancelled and apply to all services including cruise and land arrangements. Guests or their travel agent must send the cancellation by fax or mail to Reservation Department to cancel the reservation. Please be advised that we will NOT accept any cancellations or amendments requests by phone unless the matter is extremely urgent. Cancellations are ONLY valid if you receive a confirmation email from us to accept your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY.

3. REFUNDS

3.1. Basing on Cancellation Policies, we will charge amount of the booking total costs basing on the regulation or cancel policies.In case of reason by God such as weather, accident…, we will calculate the used services to deduct to the total of booking.

3.2. If overall of booking has cancelled by reason of NATURAL:

3.2.1. Cancel tour before arrival Ha Long Bay:  Free of charge.

3.2.2. Cancel tour when arrived Halong, having lunch and return Hanoi: 25% tour cost

3.2.3. Cancel tour when arrived Halong, change program to Halong daily tour : 50% tour cost

3.3. Refund procedure is processed in 2 weeks if guests pay by credit card.

4. CURRENCIES

All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated. We also accepted: EURO, POUND, AUSTRALIAN DOLLARS.

5. CHILDREN POLICY ON OUR CRUISES

5.1. Children under 4 years old are FOC when using existing beds in the room with parent. Baby cot is available for free.

5.2. Children from 5- 8 years old are charged at 75% based on adult rates if using existing bed. Extra bed is unavailable.

5.3. Children above 9 years old are charged at 100% based on adult rates.

6. OTHER CONDITIONS

6.1.Time and Itinerary may be changed unexpectedly following conditions of weather or permission of Government. We will notice immediately if any changes.

6.2.Confirmed arrival and departure dates, number of cabins and passengers, passenger’s names, passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers at least seven (7) days prior to check-in.

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